IThosts.com FAQ (Frequently Asked Questions)
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Category: Main -> Email
|· POP3 Mailboxes
A POP3 mailbox is essentially a password protected area on our server in which
you store your mail. POP3 mailboxes can be created and configured using the Mailboxes
page. The number of mailboxes you can create depends on your hosting plan.
Creating A Mailbox
To create a mailbox click 'Create Mailbox' on the Mailboxes
page. On the following screen enter the name for the mailbox, this is the part
of the email address before the @ sign which should be no more than 20 characters
long and may consist of lower case letters, numbers and '.' only. Enter a password
to be used to access this mailbox which should be between 5 and 20 characters
long and may consist of letters and numbers only. Click 'Create Mailbox' to create
this mailbox on the system.
Changing A Mailbox Password
To change the password that is used to access a mailbox, click the 'Change Password'
link corresponding to the mailbox in the listing on the Mailboxes
page. Enter a new password which should be between 5 and 20 characters long and
may consist of letters and numbers only. Click 'Change Password' to update the
Deleting A Mailbox Password
To delete a mailbox, click the 'Delete' link corresponding to the mailbox in the
listing on the Mailboxes page. You will be asked to
confirm this action before the mailbox is actually deleted. On confirmation the
mailbox including its contents will be erased from the system.
Accessing A Mailbox
To collect email from a POP3 account you need to configure your email program
correctly. The settings you need to configure are as follows.
|Incoming (POP) Mail Server
|Outgoing (SMTP) Mail Server
|The SMTP mail server of Internet Service Provider (ISP) that you
use to connect to the Internet. This information can usually be found on your ISP's
web site or by calling their support department
|The username for a mailbox can be obtained from the Mailboxes
| The password you specified when creating the mailbox
|This is the address shown in the 'from' field of messages that
you send. You should specify your new email address at your domain (i.e. email@example.com)
here in order to present the most professional image.
How you configure these settings in your mail client will vary slightly depending
upon which program you are using. Consult the documentation for your email software
for more information.
|· Email Forwarding
Email forwarding enables you to forward mail sent to a certain address at
your domain to another email address or a POP3 mailbox. You can create and modify
an unlimited number of email forwarding options via the Forwarding
Creating A Forward
To create a forward click 'Create Alias' on the Forwarding
page. On the following screen enter the alias that should be forwarded, this is
the part of the email address before the @ sign which should be no more than 20
characters long and may consist of lower case letters, numbers and '.' only. Specify
where mail to this alias should be sent. Click 'Create Alias'.
Modifying A Forward
To change the routing for an alias click the corresponding 'Modify' link in the
listing on the Forwarding page. Make the appropriate
changes to the destination of the alias and click 'Modify Alias'. The configuration
will be updated on the server.
Deleting A Forward
To delete a forward, click the 'Delete' link corresponding to the forward in the
listing on the Forwarding page. You will be asked
to confirm this action before the forward is actually deleted. On confirmation
the forward and any auto responder active on it will be erased from the system.
Forward To POP3 Mailbox
All mail sent to the alias (the bit before the '@' sign) will be sent to the selected
POP3 mailbox on our server. In the typical email configuration, each person has
their own POP3 mailbox which receives email addressed specifically to them. Generic
addresses such as 'sales@' and 'accounts@' can then be forwarded to the relevant
person within the organisation.
Forward To Address
All mail sent to the alias (the bit before the '@' sign) will be sent to the email
address you specify. This is ideal if you already have an email account elsewhere
as there is no need to change your email client settings and you can receive email
sent to both your original and new addresses.
|· Auto Responders
An auto responder will send a standard text message to anyone who sends an
email to an address at your domain that you specify. Applications include sending
confirmations of orders and letting clients know if you are out of the office.
Your auto responders can be set up and modified using the Auto
Creating An Auto Responder
To create an auto responder click 'Create Auto Responder' on the Auto
Responders page. Select the email address that you wish to apply the auto
responder to from the drop down list, note that the email address must first be
defined as a mailbox or forward before an auto responder can be applied to it.
Enter the subject of the auto response and the body of the email, you can place
'%S' anywhere in here which will be replaced with the subject of the original
message in the response. Click 'Create Auto Responder' to apply the auto responder.
When an email is sent to the address you specified, the reply which you entered
with be returned. The original message will be routed normally to the mailbox
or destination of the forward active on that address.
Modifying An Auto Responder
To change the configuration for an auto responder click the corresponding 'Modify'
link in the listing on the Auto Responders page. Make
the appropriate changes to the auto responder and click 'Modify Auto Responder'.
The configuration will be updated on the server.
Deleting An Auto Responder
To delete an auto responder, click the 'Delete' link corresponding to it in the
listing on the Auto Responders page. You will be asked
to confirm this action before the auto responder is actually deleted. On confirmation
the auto responder will be removed from the address.
Note that an auto responder will not reply to the same sender more that once
every hour. This is necessary to avoid recurring bounces caused by unsolicited
mail with invalid return addresses.
|· Multiple Recipient Addresses
Multiple Recipient Addresses (MRAs) route email messages to more than one
email mailbox. MRAs can be created and configured on your account via the MRA
Creating An MRA
Click 'Create MRA' on the MRA page. Enter the alias, the
part of the email address before the @ sign, on which you wish to create an MRA
into the text box. Click 'Create MRA', your MRA will be created. Any message sent
to this address will be received by all recipients of the MRA.
Click the corresponding 'Recipients' link for the MRA you wish to configure in
the listing on the MRA page. To add a recipient, click 'Add
Recipient', select the recipient from the drop down list and click 'Add Recipient'.
To remove a recipient click the corresponding 'Delete' link for the recipient
in the listing, you will be asked to confirm the action before the recipient is
Deleting An MRA
Click the 'Delete' link for the MRA on the MRA page. You
will be asked to confirm the action before the MRA is actually deleted. On confirmation
the MRA will be deleted from the system.
Note that only mailboxes on our servers may be a recipient on an MRA, external
email addresses on not allowed. This is to prevent our network from being abused
through unsolicited commercial email (UCE).
|· Default Mail Routing
Any mail sent to an address at your domain which is not specifically defined as a Mailbox, forward or MRA will be routed according to the rule you
define on the Default Routing page. This is sometimes
referred to as a 'catch-all' email address.
To change the routing of default mail, make any required changes on the
Default Routing page and click 'Modify Default Routing'. The server configuration will be
Send To POP3 Mailbox
With this option selected, default mail will be sent to the mailbox on our server which you
choose from the drop down list. You must first create a mailbox before you can route your default
mail to it.
Send To Address
With this option selected, default mail will be sent to the address you enter in the text box.
This option should only be used for external addresses, for internal addresses (i.e. other addresses
at your domain name) it is more efficient to use the 'Send to POP3 Mailbox' option.
With this option selected, default mail will be returned to the sender with a message attached
explaining that the address does not exist.